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1. Scope
The following terms and conditions for use of the pakadoo service shall apply in the relationship between registered pakadoo users and pakadoo GmbH, hereafter referred to as "pakadoo".

2. Prerequisites for the use of pakadoo
Prerequisites for use of the pakadoo service by staff are the establishment and activation by their employer of a so-called pakadoo point (= receipt, storage and handover point for private parcel consignments) plus registration as pakadoo users on the pakadoo website.

3. Registration
When registering (at first registration), pakadoo will request that you provide the following data:

  • Title
  • First name
  • Surname
  • Date of birth
  • Email address
  • Personal password for future logins

You will receive an email from pakadoo after registering containing a link to confirm your pakadoo user account. Upon confirmation, a personal PIN for collection of your parcels will be generated simultaneously. Once you have selected your pakadoo point, you will receive your pakadoo PAK ID, which you will need to specify when ordering online if you want to use pakadoo as the delivery option.

With registration and by saving your data you confirm the correctness of the information given in your pakadoo profile.

Any changes to your personal data must be updated without delay to ensure continued, correct provision of the pakadoo services.

If you no longer use the pakadoo service and would like to delete your pakadoo user account, just send an appropriate email to

4. Orders via pakadoo
The following terms and conditions shall apply to parcel consignments when using the pakadoo service as the delivery option for orders:

  • Consignments weigh less than 15 kg and measure a maximum of 120x60x60 cm.
  • Cash on delivery is not permissible.

Not accepted at the pakadoo point:

  • Consignments, the carriage of which contravenes legal or official prohibitions or the transport, storage, distribution and/or handling of which is subject to national or international dangerous goods regulations.
  • Consignments with insufficient packaging, especially with liquid contents, unless they are packaged as non-breakable and protected against leakage.
  • Consignments of exceptional or difficult to estimate cash value, such as works of art, unique objects, stamps, negotiable instruments, securities, precious metals, precious stones, industrial diamonds, watches as well as money and other valid means of payment.
  • Consignments that require special handling during transport – such as perishable or susceptible goods that have to be especially protected from the effects of heat or cold; clothing on hangers.
  • Consignments of live animals and parts or mortal remains of animals or humans.
  • Consignments that, due to their external nature or content, could pose a risk of injury to persons or damage to material goods and other consignments.
  • Consignments that require personal acceptance by the person placing the order.
  • Duty unpaid consignments.

Declaration of exemption: As a pakadoo user, you agree to exempt pakadoo and/or the pakadoo point from all damages and third-party claims as well as potential penalties and fines that may be asserted against pakadoo or against the pakadoo point as a result of violation of the above usage restrictions.

5. pakadoo services at the pakadoo point
The pakadoo services are available to you as a pakadoo user during the pakadoo point opening hours specified by your employer.

Parcels can only be collected at the pakadoo point once you have received notification of receipt. The QR code contained in this notification must be produced at collection to be scanned, either as a print-out or on a mobile device, and - if applicable - your personal four-digit PIN must be entered.

You agree that parcels may also be handed over to a third person who has the QR code and - if applicable - the four-digit PIN and who it can be assumed under the circumstances is entitled to take possession of the consignment. You should accordingly treat your QR code and PIN with care – as you would your bank card, for example.

A parcel consignment will only be returned using the free return label provided by the online supplier with the consignment.

Your parcel must be collected within the maximum storage period of ten (10) working days – Monday to Friday. 

6. Complaints
As a pakadoo user you agree that the pakadoo point can refuse to accept delivery of parcels that are, in its view, obviously damaged.

When collecting parcels from the pakadoo point you must check them for visible damage / incorrect quantities and immediately inform the pakadoo point of any issues.

7. Communication
pakadoo would like to keep you informed of updates to our website, new developments, services or offers. Whenever you register, we therefore ask you to state whether or not you would like to receive a newsletter from us. If you are already registered as a pakadoo user, you will of course continue to receive the necessary information about important changes associated with using the pakadoo service.

Offers that pakadoo sends to registered pakadoo users via its newsletter are also directed expressly to them and do not constitute an offer for third parties.

8. Exclusion from pakadoo services
Your employer and pakadoo shall have the right of exclusion at any time from further use of pakadoo services in the event of infringements of the pakadoo terms and conditions of use or the abuse of pakadoo services.

9. Liability
pakadoo and the pakadoo point shall not be liable for damage / incorrect quantities caused by the parcel delivery service / carrier or the online shop.

pakadoo shall not be liable for parcels that cannot be delivered due to a user incorrectly specifying the pakadoo point address and/or pakadoo PAK ID. pakadoo shall be entitled to refuse acceptance of such parcels.

pakadoo shall not be liable if missing details on the delivery label mean that parcels cannot be identified and assigned to a user. pakadoo shall be entitled to refuse acceptance of such parcels.

From the point in time of acceptance of the consignment from the carrier at the pakadoo point until it is handed over to you or an authorized collector, the operator of the pakadoo point shall be liable for loss of and damage to the goods to the same extent as the delivering parcel service / carrier up to a maximum of 500 euros per claim.

Any further claims against pakadoo shall be precluded.

The limitations of liability regulated in the preceding paragraphs shall not apply to damages resulting from loss of life, bodily injury or damage to health or to the extent that statutory liability regulations, such as the product liability law, are mandatory.

In cases of force majeure, such as labor disputes, riots, official measures, computer failures, power outages and other unpredictable, unavoidable and major events, pakadoo shall be released from the pakadoo performance obligations for the duration of the disruption and to the extent of its effects. Claims of any kind in this respect shall be excluded. Insofar as you are entitled to damage compensation claims against pakadoo, these may not be assigned to third parties.

The pakadoo points shall not be liable for delivery delays caused by the carrier and/or the online supplier.

10. Platform for online dispute resolution
The EU Directive governing online dispute resolution in consumer affairs has been in force since January 9, 2016. The European Commission has established the Online Dispute Resolution platform (ODR platform). This platform can be found at
Our email address:

11. Miscellaneous
No verbal subsidiary agreements to this contract have been concluded between you and pakadoo. Amendments and supplements to this agreement shall require the written form to be valid and explicit reference must be made to the fact that it is an amendment or supplement to this agreement. This requirement for the written form may only be waived in writing.

The invalidity of individual provisions of these terms and conditions of use shall not affect the validity of the remaining provisions.

The law of the Federal Republic of Germany shall apply.

The place of jurisdiction for all claims shall be Stuttgart.


Amendments to the terms and conditions of use
pakadoo reserves the right to make changes to these terms and conditions of use in the future. The procedure of subsequent inclusion shall apply in this case, i.e. as a user you will of course be informed about the changes made. This may be by email or by other means, possibly by a notification on our website. An amendment shall be deemed approved unless you dissent within fourteen (14) days after receipt of the change notification.

Status December 14, 2018