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FAQs FOR PAKADOO USERS.

pakadoo is an innovative service that puts an end to the annoying running after parcels: With pakadoo as your delivery address, you can have your private parcels officially delivered to so-called pakadoo points at no extra cost or return them from there - regardless of the parcel service.

With pakadoo as your delivery address, your parcels arrive where you want them to arrive: at your employer's premises or a publicly accessible pakadoo point, e.g. at a local retailer. The delivery of your private parcels usually takes place together with the business parcels of the pakadoo point operator. Therefore the delivery is guaranteed, independent of the parcel service. If it is permitted at your pakadoo point, you can also return returns from DHL and Hermes with a return label via pakadoo (see Section 27. Returns).

With pakadoo you save tiresome ways to pick up your parcels in the parcel shop or in the neighborhood as well as for returns. In addition, the bundled delivery of parcels and the guaranteed delivery on the first delivery journey reduce CO2 emissions, relieve city traffic and protect the environment.

A pakadoo point is a central place - either at your employer's premises or at a publicly accessible location - where your private parcels can be delivered, stored and collected. The pakadoo point can also be equipped with a pakadoo parcel locker.

Each pakadoo point operator can determine where the pakadoo point is located. The times at which parcels can be collected are also determined individually by the respective pakadoo point operator.

pakadoo point operators can be e.g. your employer, a local retail company or a municipality.

The PAK ID (pakadoo user ID) is a personal, seven-digit identification code that you receive after registering on the pakadoo website. You quote it together with the company address when shopping online and it guarantees that your parcels can be assigned to you.

Prerequisites for the use of pakadoo as your delivery address are:

  • There is a pakadoo point near you - either at your employer's or at a publicly accessible location. If there is no pakadoo point near you yet, you can request information material from servicenoSpam@pakadoo.de to introduce pakadoo to your employer or other possible pakadoo point operators.

  • You have registered as a pakadoo user at www.pakadoo.de (a video tutorial on how to register can be found under "How do I register for pakadoo?"), and

  • After successful registration you have received your personal PAK ID (pakadoo user ID), which you enter when ordering in the online shop (see Section 17. Ordering with pakadoo).

Your parcels will be accepted at the pakadoo point at your employer or at a publicly accessible location near you, regardless of whether you are there and which parcel service was used to send the parcel. Very simply

  • register as a pakadoo user (see Section 18. Registration)
  • quote your pakadoo delivery address including your PAK ID when ordering online
  • receive notification as soon as the parcel has been delivered to your pakadoo point
  • Pick up parcel with the code sent in the notification (on the smartphone or printed out) and, if necessary, after personal identification by your personal PIN or - if the pakadoo point is equipped with a parcel locker - with a TAN to open the displayed locker or enter your PAK ID and PIN on the central control panel.

At the pakadoo parcel locker you can pick up your parcel - depending on the locker model - either with a TAN to open the displayed locker or by entering your PAK ID and PIN at the central control panel. You will find the information you need to pick up your parcel in the pakadoo notification, which you will receive automatically after your parcel has been stored in the parcel locker.

In this case, you have probably received several parcels and another parcel has been stored in the locker compartment in addition to one that has already been stored. This means that the original TAN loses its validity. For technical reasons, generating a new TAN takes about 25 minutes. After this time, you will be informed by e-mail or push message and the new TAN will then also be displayed in the myPAKADOO App and on myPAKADOO.

Your parcel will then be stored at an alternative pakadoo point on site. You will be informed of this in the notification, as well as where this pakadoo point is located and when you can pick up your parcel there. If the parcel does not comply with the terms of use, it is also possible that it will not be accepted.

If there is no WLAN at your pakadoo point or the signal is too weak, simply take a screenshot of the code before picking up your parcel and show it at the pakadoo point.

Use service@pakadoo.de to request information material that you can use to introduce pakadoo to your employer or other possible pakadoo point operators and convince them of its many advantages. Unfortunately, you can’t use pakadoo without a pakadoo point in your company or at a publicly accessible location near you.

With the registration you create your myPAKADOO user account and you will receive your personal pakadoo user ID (the PAK ID). You enter this ID together with the address of your pakadoo point as the pakadoo delivery address for every order (see Section 17. Ordering with pakadoo). With pakadoo, your private parcels are sent to your pakadoo point completely anonymously, scanned there and automatically assigned to you on the basis of the PAK ID.

You can access your user account in the myPAKADOO section of the pakadoo website or via the myPAKADOO App. There you have an overview of all parcels received and returned via pakadoo, your current parcel status, the codes for parcel pick-up, the information about your pakadoo point, your PAK ID, your PIN (if applicable) as well as all personal data stored at pakadoo.

You can also change the address of your pakadoo point if, for example, you want to move to another company location or receive your parcels at a public pakadoo point.

You will find all of these details in your myPAKADOO user account. You can log in at www.pakadoo.de and use the myPAKADOO login, directly at my.pakadoo.de or via myPAKADOO App.

Your PAK ID can be found in the myPAKADOO App under “HOME” or in your myPAKADOO area on the website at the top right. You will find all the details on your pakadoo point under "ACCOUNT" Your personal PIN, which you can change to suit yourself, can be found under "ACCOUNT / PIN AND MASTER DATA". You will find the parcel codes for your deliveries under "PARCELS" or please refer to the pakadoo email notification that you receive when your parcels reach your pakadoo point.

Your pakadoo delivery address is the address of your pakadoo point together with your PAK ID. You will find it in the myPAKADOO App under “HOME” or, when you are logged into myPAKADOO, at the top right after clicking on your PAK ID, as well as under "ACCOUNT".

When shopping online, create an additional pakadoo delivery address alongside your private (invoice) address, as shown below. You do not need to state your name, as your parcel will be assigned to you on the basis of your personal PAK ID.

First Name: PAK XXXXXXX
Last name: Company name or pakadoo point name
Street: pakadoo point address
ZIP code/city: pakadoo point ZIP code and city

Please note: the billing address should consist as usual of your name and home address. 

With online shops that already offer pakadoo as a delivery option, the delivery address is automatically provided to the online shop when you enter your PAK ID and you can complete the order even faster.

For further information please check "How do I order with pakadoo?".

.As soon as a pakadoo point has been set up in your company or near you, you can register as a pakadoo user. You can register either via the myPAKADOO App or at www.pakadoo.de. Please click on "REGISTER" in the upper right corner and you will be redirected to the registration form. Or you can go directly to the link www.pakadoo.de/register.

pakadoo point at your employer: Please enter your company e-mail address under "e-mail address". If you do not have a business e-mail address or if your employer does not allow your e-mail address to be used for pakadoo, please enter your private e-mail address and also the registration code valid for your company (see point 19. Registration code).

pakadoo point at a public location: please register with your private e-mail address and the registration code valid for your desired public location (see point 19. Registration code). After sending the registration form, you will receive a confirmation e-mail to verify your e-mail address. Please click on the link that appears in the email. You will then be directed to the myPAKADOO section of the pakadoo website and can select or confirm your pakadoo point. As soon as you have selected your pakadoo point, you are activated for pakadoo, receive your personal PAK ID and can now order at your pakadoo point and log into the myPAKADOO area and the myPAKADOO app.

Video instructions (sorry - only available in German) on how to register can be found under "How do I register for pakadoo?"

You will find the valid registration code for your pakadoo point in the email about pakadoo that you received from your employer, in the pakadoo leaflets given out or on display, directly at your pakadoo point or you can request it from servicenoSpam@pakadoo.de (please specify the company or the publicly accessible location where your pakadoo point is located).

If this is the case, please check your spam folder first. 

If you used your company email address, it could be that your company’s firewall has blocked the email. Please contact your IT department for clarification. You can request the activation email to be resent by logging into myPAKADOO at www.pakadoo.de or directly at my.pakadoo.de. If none of the above procedures resolves the issue, please contact service@pakadoo.de 

Video instructions on how to register can be found under "How do I register for pakadoo?"

If you want to make sure to get every mail from pakadoo, please add the email address mypakadoonoSpam@pakadoo.de to your address book.

When you register, you will automatically receive a myPAKADOO user account. There you can log in via the myPAKADOO login at www.pakadoo.de, directly at my.pakadoo.de or via the myPAKADOO App and view or change your data. There you will find, for example, your PIN, which you need at some pakadoo points in addition to the code to collect your parcels, and an overview of your parcel shipments and returns that you have processed via your pakadoo point. You can also change the address of your pakadoo point if, for example, you want to move to another company location or receive your parcels at a public pakadoo point.

You can request the deletion of your myPAKADOO user account at any time by contacting the pakadoo service team at servicenoSpam@pakadoo.de.

 

You can request the deletion of your myPAKADOO user account at any time by contacting the pakadoo service team at servicenoSpam@pakadoo.de.

You can pick up your parcels at your pakadoo point (= the pakadoo point at the premises of your employer or a public pakadoo point near you) during the opening hours set by the pakadoo point operator.

Please collect your parcel promptly during the pakadoo point’s opening hours. You will find these in the notification and in the myPAKADOO App, or if you have logged in at www.my.pakadoo.de under "ACCOUNT".

Collection should happen, if possible, the same day you receive confirmation of a parcel's arrival. Parcels will be stored at your pakadoo point for a maximum of ten working days – Mondays to Fridays. If you are not going to be at work for an extended period, you should not arrange for delivery via pakadoo.

Please note that there is no claim that pakadoo will return parcels that have not been picked up. So your return deadlines can possibly expire.

Please inquire in advance whether returns are permitted at your pakadoo point and returns of which parcel service will be accepted. If returns are permitted, hand in your returns to your pakadoo point using the free return label provided by the online shop and stating your PAK ID. Please note that returns are generally only possible via DHL and Hermes.

Please inquire in advance whether returns are permitted at your pakadoo point and returns of which parcel service will be accepted. Returns, provided with the free return label provided by the online shop and with your PAK ID, via a pakadoo parcel lockers work as follows:

Locker with central operating display: click on "Return", enter shipment data and select available compartment size. The compartment opens automatically. Insert the shipment and close the compartment again.

Locker with individual touchpads on the compartments: reserve a locker online via your myPAKADOO account for up to 12 hours. You will receive an e-mail with the number of the reserved compartment and a TAN to open it.

There are no volume restrictions in terms of private use.

There may be several reasons for this: 

  • It was evident that the parcel was seriously damaged.
  • The address was not correct or not fully printed on the shipping label.
  • The ordered goods do not comply with the terms and conditions of use. See also Section 25. "What goods can I order via pakadoo?". 

For more precise information, please read the Terms and Conditions of Use (T&Cs).

You can order at all online shops where you can enter an alternative pakadoo delivery address in addition to the billing address.

In principle, all goods can be ordered, provided that the following conditions are met:
Consignments weigh less than 15 kg and measure a maximum of 120x60x60 cm or a maximum of 80x40x40 cm when delivered to a pakadoo parcel locker.

NOT accepted at the pakadoo point

  • Cash on delivery
  • Consignments, the carriage of which contravenes legal or official prohibitions or the transport, storage, distribution and/or handling of which is subject to national or international dangerous goods regulations.
  • Consignments with insufficient packaging, especially with liquid contents, unless they are packaged as non-breakable and protected against leakage.
  • Consignments of exceptional or difficult to estimate cash value, such as works of art, unique objects, stamps, negotiable instruments, securities, precious metals, precious stones, industrial diamonds, watches as well as money and other valid means of payment.
  • Consignments that require special handling during transport – such as perishable or susceptible goods that have to be especially protected from the effects of heat or cold; clothing on hangers.
  • Consignments of live animals and parts or mortal remains of animals or humans.
  • Consignments that, due to their external nature or content, could pose a risk of injury to persons or damage to material goods and other consignments.
  • Consignments that require personal acceptance by the person placing the order. 
  • Duty unpaid consignments (customs duties, taxes and other clearance fees cannot be paid in advance by the pakadoo point operator). Please note the currently valid customs regulations.

Please observe the pakadoo Terms and Conditions of Use (T&Cs).

No. pakadoo only regulates a clean transition of risk for parcel shipments sent via pakadoo.

Your personal data will be treated confidentially and not passed on to third parties. The pakadoo website is encrypted using SSL. If you have any questions, you can contact our data protection officer Balàzs Venter at datenschutznoSpam@pakadoo.de.