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FAQS FOR EMPLOYERS

1. What is pakadoo work-life-logistics?
pakadoo work-life-logistics is the innovative parcel service for the professional handling of private parcel deliveries within companies. pakadoo enables employees to receive and return private parcels totally legitimately – irrespective of the parcel delivery service. The basic requirements for this service are the pakadoo software plus the pakadoo service platform, the use of which is free of charge for employers and their staff.

The pakadoo service is a social benefit that employers can offer their staff as an additional service with real added value. Because, with pakadoo, professional people are not dependent on the parcel carrier and its delivery times; they save unnecessary journeys and a lot of time. On top of that, the combined delivery of private parcels to companies protects the environment and reduces local traffic.

2. What benefits does pakadoo work-life-logistics bring the company?
Employers can use pakadoo work-life-logistics to increase staff satisfaction, without significant investment: They spare their staff unnecessary journeys and a lot of time. Their staff therefore have a clear head and can concentrate better on their jobs, being more productive and motivated. Employers also profit from this and can use the pakadoo service as a social benefit to increase their attractiveness.

The company’s sustainability is improved with pakadoo almost on its own: the parcel service’s delivery trips are combined; multiple deliveries and private journeys to collect parcels from neighbors or from the parcel delivery agent's are no longer necessary. CO2 emissions fall, local traffic is relieved and the company’s sustainability is improved.

Even on delivery, pakadoo enables the identification of private parcels and allows them to be stored separately. So unauthorized, private consignments are not brought into your company. Traceability and liability for consignments are clearly regulated at pakadoo.

In addition, the use of the pakadoo service is free of charge for employers and their staff.

3. How does pakadoo work-life-logistics work?
Using pakadoo, staff can quite legitimately receive and also return their parcels at work – provided that your company has a pakadoo point. If not, the company can quite easily establish one: pakadoo can be flexibly integrated into existing processes. Employers can simply make contact with pakadoo via service@pakadoo.de to clarify their individual requirements. pakadoo will provide the pakadoo software and the information material for your staff.

Once the company has established a pakadoo point, your staff can log in at www.pakadoo.de to register. This is where they receive a seven-digit identification code (the pakadoo PAK ID, see Section 20.), which they quote together with the company address when shopping online. Regardless of the parcel service provider, their orders will now be delivered directly to their employer’s pakadoo point. At the pakadoo point, a member of the company’s staff places the parcel consignment into storage using the pakadoo software – the world's smallest warehouse management system. The member of staff then receives an automatic email notification that their parcel is ready for collection. After providing proof of identity or authorization, the member of staff can legitimately and securely collect their parcel from the pakadoo point.

4. Who is behind pakadoo?
pakadoo is an innovation by LGI Logistics Group International GmbH, which has around 4000 employees at over 45 locations worldwide and implements innovative, turnkey logistics concepts. Established in 1995, LGI has delivered the highest level of logistics and distribution solutions for over 20 years.

5. Why does a company need pakadoo work-life-logistics?
According to a current PWC study (PricewaterhouseCoopers AG, 2015) 60% of all employees would like the opportunity to receive their parcels at work, since this makes it easier to coordinate their professional and private lives.

No surprise there: e-commerce is booming, but parcel receipt is a weak point. Many private parcels cannot be delivered during the day because the recipients are not at home, but rather at work. Staff can receive their parcels at work using pakadoo without disrupting company processes.

Even on delivery, pakadoo enables the identification of private parcels and allows them to be stored separately. So private consignments do not gain unauthorized access into your company and the logistics for both business and private parcels runs professionally.

6. Why does a company need pakadoo if it already allows the receipt of private parcels?
E-commerce will continue to grow and thus also the uncontrolled receipt of private parcels into companies: pakadoo is the efficient, professional and secure solution for handling private parcels within a company. They are clearly identified even on delivery and therefore do not gain unauthorized access into your company.

The opportunity of using the pakadoo software to allocate a storage place prevents searching around at collection. Recipients are automatically informed after the parcel has been placed into storage and securely provide evidence of their identity or authorization at the time of collection. They can use pakadoo to not only receive deliveries but also send back returns. Traceability and liability for the consignments are clearly regulated at pakadoo.

With the introduction of pakadoo and the corresponding communication by the company to its employees, staff become aware of the fact that the employer is not offering them a self-evident, but rather a special service. The visibility and the effect of this benefit are so much greater and the member of staff no longer needs to have a guilty conscience when ordering.

7. What do employers have to do to be able to offer their staff pakadoo work-life-logistics?
There are four simple steps for employers to turn into time donors. They first define a location in their company (the "pakadoo point"), where parcels are accepted and can be stored. Depending on the company size, this pakadoo point – usually in the form of a lockable wire mesh cart, cabinet or shelf – can be set up in the post room, at reception or in goods incoming. The employer then nominates one or more members of staff in this department. They use the intuitive pakadoo software at the pakadoo point to securely take receipt of private parcels from couriers, store them and later hand them over. The software required at the pakadoo point is provided to the company free of charge in the form of an app or web-based PC solution and pakadoo trains your staff in how to use the application. The pakadoo service team is of course always there for its customers and offers free support in all questions even after commissioning.

8. What are the costs of pakadoo work-life-logistics to employers?
The pakadoo software, the service platform and its support are provided free of charge by pakadoo.

The only costs are internal to the company and arise from the location and the staff for parcel receipt, storage and handover at the pakadoo point, which the employer has to provide. Experience has shown that on average 0.5 parcels per employee per month are delivered. The total time required for the acceptance, storage and handover of a parcel is a maximum of 90 seconds. This means that the internal cost to the employer of the pakadoo service is extremely low!

pakadoo work-life-logistics is therefore a very cost-effective social benefit for employers to offer their staff.

9. What is a pakadoo point and how is it equipped?  
The pakadoo point is the receipt, storage and handover point for staff’s private parcels. 

Theoretically the pakadoo point can be established anywhere on the company's premises. Although the pakadoo point is generally located where the parcels are delivered, i.e. in the post room, at reception or in the company’s goods incoming – as defined by the company. pakadoo recommends a lockable room or at least facilities with a lockable wire mesh cart, cabinet or shelf to securely store the private parcels. pakadoo can also offer a cost-effective parcel cabinet solution that operates in a similar fashion to a packing station, yet is independent of the parcel delivery provider. 

Either an Android smartphone with WiFi access or a PC / laptop with Internet access and a code scanner must be available in order to use the pakadoo software.

10. What does a pakadoo point look like?
The company decides whether the pakadoo point is branded or is designed so discreetly that it is not noticed by visitors. If so desired, it can be integrated seamlessly into the company.

11. How quickly can a pakadoo point be set up?
If we receive confirmation today, the pakadoo point can be implemented within a week and then immediately receive parcels. 

12. How long does it take to establish a point? 
Establishing the pakadoo point is a free all-round service that lasts around two hours. This includes the training of staff who will operate the pakadoo point and will work there using the intuitive pakadoo software. It takes at most half an hour per member of staff and is conducted in situ by a pakadoo commissioning team. In order to introduce pakadoo into the company and to inform staff, pakadoo will carry out various campaigns and provide free of charge communication materials, such as individualized leaflets, roll-ups, posters, placards, etc.

13. What means of communication are made available to the company for the introduction of pakadoo?
A wide variety of free communication materials is made available by pakadoo for the employer to inform its staff about the new benefit it is offering them with the introduction of pakadoo. This includes the likes of email templates for internal communication, individualized information leaflets for distribution to staff, roll-up placards that can be displayed, for example in break rooms or cafeterias, A1 posters, A4 posters for notice boards, Intranet templates and much more besides. The pakadoo team can also conduct introduction activities in situ.

 14. What are the pakadoo point’s opening hours?
The pakadoo point’s opening hours are determined by the company to best suit its internal working processes. Many companies have found opening hours in the late morning and early afternoon beneficial, because parcel services usually deliver shipments before 12.00. Depending on the company, it can also make sense to open the pakadoo point over the lunch break or after work.

15. How much space is needed for a pakadoo point?
The pakadoo point does not require much space. For example, a company with 1000 staff usually only needs around 2 square meters for the lockable wire mesh cart, cabinet or shelving.

16. How does the pakadoo point storage and handover process work?
Admission into storage, allocation of the storage position and handover are simply and securely controlled via a scanning process using the pakadoo software. As soon as a private parcel is admitted into storage, the recipient automatically receives an email notification containing a code. Staff can later use this code and their personal PIN to collect their private parcel at the pakadoo point. They can also drop returns off there, if necessary, and they will also be processed using the pakadoo software.

17. How long does it take to admit a parcel into storage and hand it over?
An experienced pakadoo point operative will not normally take more than 70 seconds per parcel. This measured time includes the following activities:

  •  Private and business parcels being sorted and separated as they are delivered.
  • The private parcel being assigned and admitted into storage using the pakadoo software.
  • The private parcel being retrieved from storage and handed over to the member of staff.

18. How many private parcels can a company expect to receive?
On the basis of current pakadoo experience, companies receive an average of 0.5 private parcels per member of staff per month.

19. Who supplies the pakadoo software and what does it cost?
The intuitive pakadoo software is provided by pakadoo free of charge to the company in the form of an app or a web-based PC solution.

20. What is a PAK ID?
The PAK ID (pakadoo user ID) is a personal seven-digit identification code that staff receive after registering on the pakadoo website. It is quoted along with the company address when shopping online and guarantees that the parcels staff have ordered can also be assigned to them.

21. How are staff informed that their parcel has arrived?
The member of staff automatically receives an email via the pakadoo software once the parcel has been admitted into storage. The member of staff is therefore informed that their parcel is ready at the specified pakadoo point plus how and during which opening times the parcel can be collected.

22. Can staff request a colleague to collect their parcel from the pakadoo point?
That is possible, although the colleague must be able to provide proof of this authorization at the pakadoo point, including the code contained in the email notification and a personal PIN.

23. What are the advantages of pakadoo work-life-logistics for staff?
The pakadoo service is a social benefit that employers can offer their staff as an additional service with real added value. Because, with pakadoo, professional people are not dependent on the parcel carrier and its delivery times; they save unnecessary journeys and a lot of time. On top of that, the combined delivery of private parcels to companies protects the environment and reduces local traffic.

More and more online shops already have their own pakadoo address field, where staff only have to enter their seven-digit PAK ID. The delivery address is then entered automatically. This means that staff can complete their orders even more quickly when shopping online.

24. What does pakadoo work-life-logistics cost our staff?
The use of pakadoo, i.e. delivery to and return of private parcels from a pakadoo point, is free for staff. The respective conditions of the online shop and/or delivery agent apply with respect to the dispatch and return costs.

25. How does the environment benefit from pakadoo work-life-logistics?
Company sustainability is improved by pakadoo almost on its own: parcel services can combine their delivery trips and multiple deliveries and private journeys to collect parcels are eliminated by guaranteed acceptance of consignments. CO2 emissions fall as local traffic is relieved, benefiting the environment.

26. What size of company is pakadoo targeting?
The pakadoo concept is designed for companies with around 200 staff per site. Although, in principle, every company can deploy pakadoo work-life-logistics.

27. Does the company have to conclude a contract with pakadoo?
No contract has to be concluded while a company is checking out pakadoo without obligation. Should the company decide to offer pakadoo on a permanent basis, a one-year contract will be concluded with the company and will automatically extend by a further year unless canceled within the time limit.

28. Does pakadoo work with every parcel transport and/or online shop?
Parcels from every parcel service will be accepted at the pakadoo point. A pakadoo point can be given as the delivery address in virtually all online shopping sites.

29. Who is liable for the private parcels accepted?
The member of staff at the pakadoo point should check the delivered parcels for general delivery damage. Once the member of staff at the pakadoo point has accepted the parcel from the delivery agent, the pakadoo point operator – i.e. the company – is liable for the private parcels received and admitted into storage, up to a maximum of 500 euros per parcel. 

30. What happens when something goes wrong (delivery damage, parcel not arriving, etc.)?
The member of staff at the pakadoo point can refuse to accept delivery of parcels that are apparently badly damaged. Clear transfer of risk is ensured by the documentation of parcel acceptance using pakadoo point software. If a parcel does not arrive, the purchaser has to check the parcel status using the parcel service’s tracking number and complain directly to the online shop / shipping agent.

31. Are there goods that are precluded by the terms and conditions of use?
In principle all goods can be shipped, provided that the following conditions are met:

Consignments weigh less than 15 kg and measure a maximum of 120x60x60 cm.

The following are NOT accepted at the pakadoo point

  • Cash on delivery
  • Consignments, the carriage of which contravenes legal or official prohibitions.
  • Consignments, the transport, storage, distribution and/or handling of which is subject to national or international dangerous goods regulations.
  • Consignments with insufficient packaging, especially with liquid contents, unless they are packaged as non-breakable and protected against leakage.
  • Consignments of exceptional or difficult to estimate cash value, such as works of art, unique objects, stamps, negotiable instruments, securities, precious metals, precious stones, industrial diamonds, watches as well as money and other valid means of payment.
  • Consignments that require special handling during transport – such as perishable or susceptible goods that have to be especially protected from the effects of heat or cold.
  • Clothing on hangers.
  • Consignments of live animals and parts or mortal remains of animals or humans.
  • Consignments that, due to their external nature or content, could pose a risk of injury to persons or damage to material goods and other consignments.
  • Consignments that require personal acceptance by the person placing the order. 
  • Illegally imported goods

The pakadoo point operator can refuse to accept delivery of a parcel if it does not meet the terms and conditions of use. It is at the discretion of the member of staff at the pakadoo point whether they accept deliveries as a gesture of goodwill, even though they do not comply with the terms and conditions of use.

32. How does pakadoo regulate its data protection?
To protect the data of pakadoo users and of companies, pakadoo abides at all times by the rules laid down in our data protection guidelines.

The acquisition of personal data (for instance name or email address) always takes place on a voluntary basis. This data is then not passed on to third parties.

33. Could pakadoo points replace company mail rooms?
No, because pakadoo points are not an additional facility within the company, but rather an additional service or the facility management of internal corporate services for staff, so that they can legitimately receive private parcels at work.

34. Could pakadoo points eventually replace existing corporate parcel stations?
Yes, because pakadoo points have the major advantage that parcels can be accepted from and returned to all parcel service providers, even using the pakadoo-designed parcel cabinet solution that functions in a similar manner to a parcel station.  Although the employer does have to provide the personnel for receipt, storage and handover of the parcels. No personnel are needed to hand over the parcel if the pakadoo point is equipped with a pakadoo parcel cabinet.

35. Does pakadoo also supply pakadoo staff to work at the pakadoo point?
We would be happy to supply pakadoo staff to work at your pakadoo points via an external personal service provider. 

36. Can business parcels addressed to the company also be sent to pakadoo points along with private parcels for staff?

In principle yes, although pakadoo is primarily geared towards private individuals. In general, to use pakadoo you first need to register at www.pakadoo.de/register to obtain a personal PAK ID.