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Thanks for visiting the pakadoo website, or the myPAKADOO app, and for your interest in our service! We’re serious about protecting your personal data and treating it confidentially. We’d like our website and apps to be as comfortable and safe as possible for you to use.

We process the personal data collected during visits to our website or apps in accordance with the European General Data Protection Regulation (EU-GDPR). As the “controller” within the meaning of Art. 4 (7) EU-GDPR, we would like to use this data privacy notice to inform you about which data we store, when, and how we use them. 

We must adjust this data privacy statement from time to time due to changes to laws or to our company’s internal processes. Therefore, please read through the current data privacy statement periodically, on our website or in the myPAKADOO app.


1. Information about the processing of personal data

“Personal data” means information about a natural person whose identity is determined or determinable, such as their name, address, email address or telephone number. Information which does not allow any reference to a natural person is not personal data.

“Processing” means any procedure or series of procedures performed in connection with personal data, with or without the help of automated operations. These include collecting, recording, organizing, arranging, storing, adjusting, altering, reading, requesting, using, disclosing (through transmission, dissemination or other means of provision), comparing, linking, restricting, erasing or destroying that data.


2. Processing and forwarding personal data; Earmarking

When you contact us through email or using an online contact form, we will process the data you disclose (such as your email address, your name (including title) and your telephone number) so we can answer your questions. When we no longer need to process the data accumulated in this context, we will erase them or, if statutory retention duties exist, restrict their processing.

With your consent, pakadoo may also process personal data for the following purposes:

  • Activations and registrations
  • Information requests or complaints
  • Newsletter subscriptions
  • Participation in competitions or surveys

The data entered during registration will be collected and stored exclusively to use our services. When you register on our site, we will also store the date and time of your registration. The date of birth must be specified during registration, as we are obliged to ensure that no FSK18-liable parcels are handed over to people under 18 years of age.

The information captured helps pakadoo to offer you as the website user a standardized user experience which is customized to you. For example, pakadoo may use your voluntarily granted information to:

  • manage the business relationship with you,
  • send you notifications about our services,
  • provide and improve service and support,
  • keep you up to date about new services and benefits,
  • present you with personalized ads,
  • allow you to participate in surveys,
  • implement statistical collections

pakadoo will not forward your personal data to third parties unless this is prescribed by law or necessary to execute the contract, or if we have your express consent.

Your personal data will not be transmitted to governmental institutions or authorities unless this is required by compulsory national legal regulations. We obligate our employees to confidentiality.

Whenever you visit our website, our web server will store the following as standard, among other data: information about the browser and operating system you use, the website from which you visit us, which websites you visit while on our site, the data of the visit and, for security reasons (such as to recognize attacks on our website), the IP address assigned to you by your internet service provider.



3. Processing your data as part of an application procedure

If you have applied to us, we process the personal data you provide to us during the application process exclusively for the purposes of our application and recruitment process.

We will not disclose your personal data to third parties unless, in exceptional cases, we are legally obliged to do so by law (e.g. to prosecuting authorities if we suspect that a criminal offence has been committed).

If you send the data by e-mail or via a contact form of a job portal, the data will be processed electronically. Your application data will be stored and, if necessary, deleted in accordance with the statutory provisions.



4. Newsletter

We use our newsletter to inform you about our service and offers. You will receive the newsletter only after you register for it and give us your express permission to send it.

If you would like to receive the newsletter, we need you to send us a valid email address and information enabling us to verify that you are the owner of that address, or that the owner agrees to receive the newsletter. No further data will be collected. These data will be used only to send the newsletter and will not be forwarded to third parties.

When you register for the newsletter, we will store your IP address and the date of registration. It is stored only for documentation purposes, in case a third party misuses an email address and registers to receive the newsletter without the knowledge of the rightful owner of that address.

You may at any time withdraw your consent to store your personal data and use it to send the newsletter. You may withdraw that consent either using a link in the newsletter itself, or by notifying us at

The newsletter is sent using the delivery service provider “MailChimp,” a newsletter delivery platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA, which is certified by Privacy Shield and thereby offers a guarantee, recognized by the EU Commission, that a European level of protection is complied with (

MailChimp can be viewed at MailChimp can use the recipient’s data in pseudonymized form, meaning without connection to a specific person. However, this is done only to optimize or improve our own services, such as to technically optimize delivery, better present the newsletter, or for statistical purposes. MailChimp does not use your data to write to you or forward your data to third parties.


5. Including third-party content and services; using external service providers

Our online services might include third-party content, such as videos from YouTube or media libraries or graphics from other websites. This always assumes that the provider of these contents (“third-party provider”) can perceive the user’s IP address, since that provider cannot otherwise send those contents to the browser of the user in question. Therefore, the IP address is necessary to display the contents. We strive to use only contents whose provider uses the IP address only to deliver those contents. However, we have no influence over whether the third-party provider might use the IP address for statistical purposes, for example. If we learn that this is happening, we will let the user know.

We commission external service providers (such as computer centers) for certain activities in connection with our website. Those service providers process personal data exclusively on our instructions, and we have obligated them to treat the data in compliance with data privacy laws. Those service providers may not use for their own purposes the data collected and processed within the framework of our website.


6. Cookies

We use cookies on our site to recognize if the same users or the same internet connection owners use our services multiple times. Cookies are small text files which your browser places and stores on your computer. Cookies do not damage your computer and contain no viruses. They serve merely to optimize our online presence and services. Most are known as “session cookies,” which are deleted after your visit is over. However, these cookies can sometimes provide information to help us recognize you again automatically. This recognition takes place due to the IP address stored in the cookies. The information gained in this way helps us optimize our services and make it easier for you to access our website.

You can prevent cookies from being installed by adjusting your browser settings appropriately, but we must point out that if you do, you might not be able to use all of our website’s functions to their full extent.

You can find more information about cookies and how you can check to see which cookies are being stored, how to manage them, and how to delete them, under


7. Use of Google Analytics

On our website, we use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics also uses cookies, which allow us to analyze how you use our website. The information the cookie generates about how you use our website is normally transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, however, Google will truncate your IP address in advance within member states of the European Union or other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

Google will use this information on our behalf to evaluate your use of our website, assemble reports on website activities, and render further services for us which are related to website and internet use. The IP address that your browser has transmitted as part of Google Analytics will not be combined with other Google data. We have concluded a contract on commissioned data processing with Google Analytics so that personal data can be treated in compliance with data privacy laws.

You can prevent Google from capturing or processing the data the cookie generates about your use of the website (including your IP address) by downloading and installing the browser plug-in available under the following link:

We also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. If you don’t want us to do so, you can deactivate this function in the Ads Preferences Manager ( You can find more detailed information on usage conditions and data privacy under or under 

We point out that Google Analytics is extended by the code “gat._anonymizeIp();” on our website to guarantee that captured IP addresses are anonymized (known as “IP masking”).

As an alternative to the browser add-on, which you can download and install here , or within browsers of mobile devices, please click the link to prevent the capturing by Google Analytics within this website in the future (the opt-out works only in this browser and only for this domain). If you do so, an opt-out cookie will be placed on your device. If you delete your cookies in this browser, you must click this link again.

On our website, we use the Google Tag Manager. The Tag Manager collects no personal data. The tool helps trigger other tags which capture data under certain circumstances. The Google Tag Manager does not access those data. If “deactivate” is applied to the domain or cookie level, it will apply to all tracking tags implemented with the Google Tag Manager. You can find Google’s data privacy notice about this tool here:


8. Use of Google Fonts

External fonts - Google Fonts - are used on our website. Google Fonts is a service of Google Inc. The integration of these web fonts takes place by a server call, usually a server of Google in the USA. This means that the server will know which of our websites you have visited. The IP address of the browser of the terminal used for this purpose is also stored by Google. You can find more detailed information on this in Google's data protection information:


9. Use of LeadLab (wiredminds GmbH)

Products and services of wiredminds GmbH ( are used on this website for marketing and optimisation purposes. Data is collected, processed and stored from which user profiles are created under a pseudonym. Where it is possible and reasonable, the user profiles are made completely anonymous. Cookies may be used for this purpose. The data collected, which may also contain personal data, is transmitted to wiredminds or collected directly by wiredminds. Wiredminds may use information left behind by visits to the websites to create anonymous user profiles. The data obtained in this way will not be used to personally identify the visitor to this website without the separate consent of the person concerned and will not be merged with personal data about the bearer of the pseudonym. If IP addresses are collected, they will be made anonymous immediately after collection by deleting the last number block. 



10. Use of

The web service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, IRL is downloaded from our website. We use this information to ensure the full functionality of our website. In this context, your browser may submit personally identifiable information to The legal basis for data processing is Art. 6 Para. 1 lit.f DSGVO. The justified interest consists in an error-free function of the Internet page. The data will be deleted as soon as the purpose of its collection has been fulfilled. 

Further information on the handling of the transferred data can be found in the privacy policy of at You can prevent the collection and processing of your data by by deactivating the execution of script code in your browser or by installing a script blocker in your browser (this can be found e.g. at or


11. Use of Hotjar

Our website uses Hotjar, an analysis software from Hotjar Ltd. (, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe). Hotjar makes it possible to measure and evaluate user behavior (clicks, mouse movements, scrolling, etc.) on our website. The information which the tracking code and the cookie generate about your visit to our website is transmitted to the Hotjar server in Ireland and stored there.

For the purposes of the services Hotjar renders for this website, Hotjar functions as a commissioned data processor. Hotjar processes all personal data only as instructed by us, the site provider. This includes the way in which Hotjar collects data from the end user’s browser and end device if an end user accesses this website. Moreover, we have concluded a contract for commissioned data processing with Hotjar to this end, which ensures that personal data will be handled sensitively and according to the law.

Regarding the end device and browser, the following information will be collected: 

  • The end device’s IP address (it will be collected and stored in anonymized form, as described under Technical Information).
  • Screen resolution of the end device
  • Type of end device (individual identifying features of the end device), operating system and browser type
  • Geographic location (country only)
  • The language preferred when displaying the Hotjar-based website
  • User interactions 
  • Mouse events (movement, position and clicks)
  • Keyboard input
  • Log data

Our servers use random sampling to automatically record information collected from Hotjar-based websites. These data include: 

  • Referring domain
  • Sites visited
  • Geographic location (country only)
  • The language preferred when displaying the website
  • Date and time that the website’s pages were accessed

If you don’t want information about your visit to our website to be collected and analyzed, you can reject the collection of your data by Hotjar at any time by visiting Hotjar’s opt-out page and clicking “deactivate Hotjar.”



12. Use of Stitch

We use the Stitch, Inc. ETL tool from Stitch, Inc. headquartered in Philadelphia, PA 19107 (USA), 1339 Chestnut Street, Suite 1500 to extract data from our TTS Freshdesk, from Mailchimp and Trello and load it into a data warehouse within our Azure platform.

Stitch uses Freshdesk's, Mauilchimp's and Trello's APIs, extracts via this data and writes it to a data source within our system. For information on handling the transferred data, please refer to Stitch, Inc.'s privacy policy at


13. Use of Celendly

This website uses for the offered online appointment service. This site provides an external platform for making appointments. Appointment scheduling is not directly integrated into this website, but has to be opened explicitly via separate buttons. This ensures that no data is transferred to the external service without your clear consent. By using the appointment scheduling service you automatically use the services of There, data is transferred that serves the security and documentation of pakadoo GmbH. The data collected includes Name, IP address at the time of the appointment, agreed date and time. This data is not passed on to third parties and is only used for administration and organisation of your request for the appointment as well as for internal statistics. By using the appointment service you agree to this.


For more information on how Calendly handles user data, please see the Calendly Privacy Policy at:


14. Online presence on social media and social plug-ins

We maintain an online presence on various social networks and platforms, such as Facebook, Instagram, Twitter, Google+, YouTube, SlideShare and Xing, to communicate with users and interested parties or inform them about our services. When one of these social networks is accessed, its business conditions and data privacy notices will apply.

On our website, we use social plug-ins (“buttons”) from the social networks and platforms.

When you visit our website, these buttons are deactivated as standard, so they will not send any data to their respective social network without further action on your part. Before you can use a button you must activate it with a click. The button will remain active until you deactivate it or delete your cookies.

Activating a button establishes a direct connection with the server of the social network in question. Then the social network will transmit the button’s content directly to your browser, which will incorporate that content into the website.

After a button is activated, the social network in question can collect data regardless of whether you interact with the button. If you are logged into a social network, that network can assign your visit to this website to your user account.

If you are a member of a social network but do not want that network to connect your stored member data with the data collected during your visit to our website, you must log out of the social network in question before activating the button.

We have no influence over the scope of the data that social networks collect with their buttons. Please refer to a particular social network’s business conditions and data processing notices to learn the scope and purpose of that network’s collection, processing and use of data, your rights in the matter, and how to change settings to protect your privacy.

You can find Facebook’s data privacy information under:

You can find Instagram's data privacy information under:

You can find Twitter’s data privacy information under:

You can find Google+’s data privacy information under:

You can find Youtube’s data privacy information under:

You can find slideshare’s or LinkedIn’s data privacy information under:

You can find Xing’s data privacy information under:



15. Use of the Facebook Conversion Pixel

We use the "Conversion Pixel" or visitor action pixel of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA on our website. By calling this pixel from your browser, Facebook can recognize whether a Facebook ad was successful, e.g. a registration. We only receive statistical data from Facebook without reference to a specific person. This enables us to record the effectiveness of Facebook advertisements for statistical and market research purposes. If you are logged into Facebook when using our website, we refer you to Punkt. 10 of this Privacy Statement and the Facebook Privacy Policy

At you have the opportunity to revoke your consent to Conversion Pixel. 



16. Amazon partner program

Due to our legitimate interest in operating our online services profitably, we participate in Amazon EU’s partner program. This program reimburses us for advertising costs if we place ads and links to (known as an “affiliate system”). This means that we earn money on qualified purchases as an Amazon partner.

Amazon uses cookies to trace the origin of the orders. Among other things, Amazon can recognize that you have clicked the partner link on this website and then purchased a product on Amazon. You can find additional information about data use by Amazon, and your options to object, in Amazon’s data privacy statement under:


17. Security

We use technical and organizational security measures to protect your data which we are processing against manipulation, loss, destruction and unauthorized access. Our security measures are continually improved to keep up with technological advancements.

Those measures include SSL encryption, which we use on our website for security reasons and to protect the transmission of confidential content such as inquiries which you send us as the site operators. You can recognize an encrypted connection when your browser’s address line changes from “http://“ to “https://“ and a padlock icon appears in your browser line. Whenever SSL encryption is activated, the data which you transmit to us cannot also be read by third parties.


18. Your rights

Under the EU-GDPR, you have the following rights towards us regarding the personal data concerning you:

  • Right of access to information (Art. 15 EU-GDPR)
  • Right to rectification or erasure (Art. 16, 17 EU-GDPR)
  • Right to restriction of processing (Art. 18 EU-GDPR)
  • Right to data portability (Art. 20 EU-GDPR)
  • Right to object to the processing (Art. 21 EU-GDPR)

To assert these rights toward pakadoo, you must use “text form” (§ 126b BGB (German Civil Code)) directed to the following email address:


19. Contact

If you have any questions regarding the processing of your personal data, you are welcome to contact our data protection officer or send him the completed complaint form:

Mr. Balázs Venter / Email: